Power outages in Pensacola: who to call and outage maps

Last checked Oct. 10, 2026. Facts on this page come from Florida Power & Light’s Storm Center, its Oct. 9 Hurricane Isaias release and the City of Pensacola’s 311 page.

Pensacola’s electricity comes from Florida Power & Light (FPL). The city’s 311 page lists FPL as the electric utility, and FPL serves the Panhandle through its Northwest Florida region. If your power bill comes from another company, report outages to the company on your bill.

Who to call

• Report a power outage: FPL, 800-4-OUTAGE (800-468-8243), or FPL.com
• Outage map: FPL Power Tracker
• Downed power line: stay far away and call 911
• Gas leak: Pensacola Energy, 850-474-5300
• FPL Northwest Florida customer service (billing, start or stop): 888-326-4853

Hurricane Isaias

FPL said Oct. 9 that Hurricane Isaias was expected to make landfall along the Florida Panhandle that evening as a strong hurricane. The utility said it had about 14,000 restoration workers in place across the Panhandle, including crews from 17 states, with command centers in Pensacola and Juno Beach.

By Saturday, Oct. 10, the city said the storm had moved on but that downed trees, power lines and other hazards remained. Its road alert lists dozens of intersections with debris or unsafe conditions and flags several with power problems as well: “17th and Avery,” “14th and Brainerd” and “12th and Jordan.” The city asked residents and visitors to stay off the roads so crews can clear them.

For storm conditions and road closures, see our hurricane prep guide and road construction and closures.

Report it

1. Online or by phone. Report at FPL.com or call 800-468-8243, the number in FPL’s Oct. 9 release. FPL’s contact page lists the same outage line, available any time.
2. On the app. Text the word “App” to MyFPL (69375) for a download link to the FPL app, which shows outage information.
3. Check the map. The Power Tracker shows outages and restoration information.

FPL said customers would receive updates by automated calls and text messages. It also posts restoration news on X and Instagram at @insidefpl and on Facebook at @fplconnect, where its Northwest Florida Storm Center says it streams its news conferences. The Storm Center also links storm preparation tips for homes and businesses and a page of resources and assistance after a storm.

Stay safe

From FPL’s Oct. 9 release:

• Stay far away from downed power lines, flooding and debris, and assume every line is energized.
• Treat an intersection with a dark traffic signal as a four-way stop. Florida law requires it.
• Never run a generator inside a home or garage. Follow the manufacturer’s instructions.
• FPL has guides on how it restores power and how to recognize FPL workers.

Other utilities

Numbers for Pensacola Energy, ECUA and FPL are from the city’s 311 page and staff directory. Escambia River Electric Cooperative, based in Jay, serves members in rural parts of the county, not the city; it has its own outage page.

What this means for you

• Report your outage to FPL by phone, online or in the app.
• Check the Power Tracker map for restoration information.
• A downed line is an emergency: call 911.

Related: who to call at City Hall, hurricane prep and trash and recycling.

Frequently asked questions

How do I report a power outage in Pensacola?

Report it to Florida Power & Light at FPL.com or by calling 800-4-OUTAGE (800-468-8243). FPL also takes reports through its mobile app.

Is there an FPL outage map for Pensacola?

Yes. FPL’s Power Tracker at FPL.com/PowerTracker (fplmaps.com) shows outages and restoration information.

Who do I call about a gas leak in Pensacola?

Leave the area and call Pensacola Energy’s gas leak line at 850-474-5300, or 911.

What do I do at a traffic light that is out?

Florida law requires drivers to treat an intersection with a non-working traffic signal as a four-way stop, FPL reminds customers.